VETSUPREME

Terms and Conditions

Personal Data Administrator: VetSupreme veterinary equipment
Zdrój 31C
62-065 Zdrój, Poland, EU
NIP PL9950207105

Postal address – VetSupreme veterinary equipment
Zdrój 31C
62-065 Zdrój, Poland, EU

Complaints address:  VetSupreme veterinary equipment
Zdrój 31C
62-065 Zdrój
NIP PL9950207105

E-mail address info@vetsupreme.pl

Delivery Price List – the shipping cost will appear at the last stage of placing your order.

Contact details: VetSupreme veterinary equipment
Zdrój 31C
62-065 Zdrój
NIP PL9950207105 e-mail: info@vetsupreme.pl

Personal data – all information related to an identified or identifiable natural person. Information is not considered as allowing identification if doing so would require excessive costs, time, or actions.

Sensitive data – personal data containing information about racial or ethnic origin, political opinions, religious or philosophical beliefs, religious, party, or trade union affiliations, as well as data concerning health, genetic code, addictions, sexual life, convictions, rulings on punishment and fines, and other decisions issued in court or administrative proceedings.

Delivery – the type of transport service specifying the carrier available at https://vetsupreme.shop/shipping-and-returns/

Proof of purchase – invoice, bill, or receipt issued in accordance with the Value Added Tax Act of March 11, 2004, as amended, and other relevant legal regulations.

Product card – an individual subpage of the store containing information about a single product.

Client – an adult individual with full legal capacity, a legal entity, or an organizational unit without legal personality but with legal capacity, making a purchase from the Seller directly related to their business or professional activity.

Civil Code – the Civil Code Act of April 23, 1964, as amended.

Code of Good Practice – a set of rules of conduct, primarily ethical and professional standards, as mentioned in Article 2 point 5 of the Act on Counteracting Unfair Market Practices of August 23, 2007, as amended.

Consumer – an adult natural person with full legal capacity making a purchase from the Seller not directly related to their business or professional activity.

Cart – a list of products drawn from the store’s offerings based on the choices made by the Buyer.

Buyer – both the Consumer and the Client.

Place of delivery – postal address or collection point indicated in the order by the Buyer.

Moment of delivery – the moment when the Buyer or a third party designated for collection takes possession of the goods.

ODR online platform – an EU online service based on Regulation (EU) No 524/2013 of the European Parliament and Council of May 21, 2013, on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, available at https://webgate.ec.europa.eu/odr

Payment – the method used to make payment for the subject of the contract and delivery.

Authorized entity – an entity authorized to extrajudicial resolution of consumer disputes within the meaning of the Act on out-of-court consumer dispute resolution of September 23, 2016, as amended.

Privacy policy – the principles for the processing by the Personal Data Administrator of Buyers’ personal data, Buyers’ rights, and the Administrator’s obligations, located at: https://vetsupreme.shop/polityka_prywatnosci

Consumer law – the Consumer Rights Act of May 30, 2014.

Product – the minimum and indivisible quantity of an item that may be ordered, as specified in the Seller’s store as a unit of measure when determining its price (price/unit).

Subject of the contract – products and delivery that are the subject of the contract.

Object of performance – the subject of the contract.

Collection point – a place of delivery that is not a postal address, listed in the summary provided by the Seller in the store.

UOKiK Register – a register of authorized entities operated by the Office of Competition and Consumer Protection under the Act on out-of-court consumer dispute resolution of September 23, 2016, as amended, available at: https://uokik.gov.pl/rejestr_podmiot_uprawnionych.php

GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC.

Item – a movable item that may be or is the subject of the contract.

Store – the online service available at www.vetsupreme.shop through which the Buyer can place an order.

Seller: VetSupreme veterinary equipment
Zdrój 31C
62-065 Zdrój
NIP PL9950172507

System – a set of cooperating IT devices and software ensuring processing and storage, as well as sending and receiving data via telecommunications networks using a device appropriate for a given network type, commonly referred to as the Internet.

Order fulfillment time – the number of hours or working days indicated on the product card.

Contract – a contract concluded outside the business premises or at a distance under the Consumer Rights Act of May 30, 2014, for Consumers and a sales agreement under Article 535 of the Civil Code Act of April 23, 1964, for Buyers.

Defect – both a physical and legal defect.

Physical defect – the non-conformity of the sold item with the contract, especially if the item:

  • lacks properties that such an item should have due to the purpose specified in the contract or arising from circumstances or use;

  • lacks properties assured by the Seller to the Consumer;

  • is unsuitable for the purpose communicated by the Consumer to the Seller at the conclusion of the contract, and the Seller did not object to such use;

  • was delivered to the Consumer incomplete;

  • was improperly installed and started up if these were performed by the Seller or a third party for whom the Seller is responsible, or by the Consumer following instructions from the Seller;

  • lacks properties assured by the producer or their representative or the person introducing the item in the course of their business, or by the person whose name, trademark, or other distinguishing mark is on the sold item, unless the Seller neither knew nor, reasonably, could have known about these, or they could not have influenced the Consumer’s decision to conclude the contract, or their content was rectified before contract conclusion.

Legal defect – a situation where the sold item is owned by a third party or is encumbered with the right of a third party, or if a restriction on using or disposing of the item results from a decision or ruling of a competent authority.

Order – the Buyer’s declaration of will made via the store, clearly specifying: type and quantity of products; type of delivery; type of payment; place of delivery, Buyer’s data, aiming directly at concluding the contract with the Seller.

§2 General Terms

  • The contract is concluded in Polish, in accordance with Polish law and these terms and conditions.

  • The place of delivery must be within the territory of the Republic of Poland or the European Union.

  • The Seller is obliged to provide services and deliver goods free from defects.

  • All prices provided by the Seller are expressed in Polish currency and are gross prices (including VAT). The prices of products do not include delivery costs, which are specified in the delivery price list.

  • All deadlines are counted in accordance with Article 111 of the Civil Code, i.e., a period specified in days ends with the last day, and if the beginning of a period specified in days is a specific event, that day is not counted in the period.

Confirmation, provision, recording, security of all essential provisions of the contract for future access occurs in the form of:

  • confirmation of the order by e-mail (to the indicated address): the order, pro forma invoice, information about the right of withdrawal from the contract, these terms and conditions in PDF, the contract withdrawal template in PDF, links for self-downloading the terms and the withdrawal template;

  • attaching to the completed order, sent to the designated place of delivery, printed: proof of purchase, information on the right of withdrawal, these terms and conditions, withdrawal form template.

  • The Seller informs about guarantees provided by third parties for products in the store if known.

  • The Seller does not charge any fees for communication using distance means; the Buyer bears the costs as per their contract with their service provider.

  • The Seller ensures correct operation of the store on: IE version 7 or newer, Firefox version 3 or newer, Opera version 9 or newer, Chrome version 10 or newer, Safari with the latest versions of JAVA and FLASH on screens with horizontal resolution above 1024 px. The use of third-party software affecting browsers may impact proper store operation; for full functionality at cheekymonkeywear.com, disable all such software.

  • The Buyer may use the store’s option to remember their data to facilitate future orders, requiring a login and password. The Buyer is obliged to keep these confidential and protect against unauthorized access. The Buyer may at any time view, correct, update, or delete their store account.

  • The Seller abides by the code of good practice.

The Buyer is obliged to:

  • not supply or transmit any content prohibited by law (e.g., content promoting violence, defamatory, or violating the personal interests and other rights of others),

  • use the store in a way that does not disrupt its functioning, especially via the use of certain software or devices,

  • not undertake activities such as sending or posting unsolicited commercial information (spam) within the store,

  • use the store in a non-intrusive way for other Buyers and the Seller,

  • use any content posted in the store only for personal use,

  • use the store in accordance with the laws of the Republic of Poland, the terms of these regulations, and the general principles of netiquette.

§3 Conclusion and Performance of the Contract

Orders can be placed 24/7.

To place an order, the Buyer should at least perform the following steps (some may be repeated multiple times):

  • add a product to the cart;

  • choose the type of delivery;

  • choose the type of payment;

  • choose the place of delivery;

  • place the order in the store using the “Buy and Pay” button.

  • The contract with the Consumer is concluded upon order placement.

  • Fulfillment of a cash-on-delivery order occurs immediately; for orders paid by transfer or via electronic payment systems, after the Consumer’s payment is credited to the Seller’s account (should occur within 30 days of the order unless delayed for reasons not attributable to the Consumer, who must inform the Seller).

  • The contract with the Client is concluded upon order acceptance by the Seller, who notifies the Client within 48 hours of order placement.

  • Fulfillment of a Client’s cash-on-delivery order occurs immediately after concluding the contract; for orders paid by transfer or electronic payment systems, after the contract and crediting of payment to the Seller’s account.

  • Fulfillment of a Client’s order may depend on prepayment (in part/whole), obtaining suitable commercial credit, or the Seller’s consent to cash-on-delivery.

  • The shipment of contract items occurs within the time indicated on the product card; for orders with multiple products, in the longest time indicated. The period begins from the order fulfillment date.

  • The purchased contract item is, together with the sales document chosen by the Buyer, sent via the delivery method chosen by the Buyer to the address indicated in the order, with attached annexes as per §2 point 6b.

§4 Right of Withdrawal

  • The Consumer has the right, under Article 27 of the Consumer Law, to withdraw from a distance contract without giving a reason or incurring costs except as specified in Articles 33 and 34 of the Consumer Law.

  • The withdrawal period for a distance contract is 14 days from delivery; sending the statement before expiry suffices for time compliance.

  • The statement of withdrawal can be made using the template attached to the Consumer Law, accessible at the RETURN FORM ADDRESS, or any legally compliant format.

  • The Seller will promptly confirm receipt of the withdrawal statement by email (given at contract conclusion or another provided in the statement).

  • In case of withdrawal, the contract is regarded as not concluded.

  • The Consumer must return the item to the Seller immediately, not later than 14 days from withdrawal; returning before expiry complies with the period.

  • The Consumer returns the contract items at their own cost.

  • The Consumer does not bear the delivery costs for digital content not recorded on a physical medium if they have not consented to early performance or were not informed of losing the right of withdrawal at such consent, or the entrepreneur did not deliver confirmation as per Articles 15(1) and 21(1) of the Consumer Law.

  • The Consumer is liable for reduced value of an item resulting from use beyond what is necessary to ascertain its nature, features, and functioning.

  • The Seller must promptly (no later than 14 days after receiving the withdrawal statement) return all payments to the Consumer, including delivery costs (except where the Buyer chose a more expensive method than the least expensive standard delivery offered by the Seller, in which case extra costs are not refunded).

  • The Seller returns payments the same way as received (unless the Consumer agrees otherwise, with no costs to them).

  • The Seller may withhold reimbursement until the item is received back or the Consumer supplies proof of return, whichever is first.

  • Under Article 38 of the Consumer Law, the Consumer may not withdraw from a contract when:

    • the price depends on financial market fluctuations beyond the Seller’s control;

    • the item is non-prefabricated or made to the Consumer’s specification;

    • the item is perishable or has a short shelf life;

    • the item is delivered in sealed packaging that cannot be returned after opening for health/hygiene reasons;

    • the item, due to its nature, is inseparably mixed with other goods upon delivery;

    • the contract concerns audio or video recordings or computer software delivered in sealed packaging once opened;

    • digital content is supplied on a non-physical medium and performance began with the Consumer’s express consent before expiry of the withdrawal period and notice of withdrawal right loss was provided;

    • the contract is for newspapers, periodicals or magazines, except for subscription contracts.

§5 Warranty

  • The Seller, pursuant to Art. 558§1 of the Civil Code, fully excludes liability to Clients for physical and legal defects (warranty).

  • The Seller is liable to the Consumer as per Articles 556 et seq. of the Civil Code for defects (warranty).

  • If a physical defect is found within one year of delivery, it is presumed to have existed at risk transfer to the Consumer.

If the sold item has a defect, the Consumer may:

  • declare demand for a price reduction;

  • declare withdrawal from the contract;

  • unless the Seller promptly replaces or repairs the defective item without undue inconvenience to the Consumer. If the item was already replaced or repaired or the Seller failed to act, the right to replacement/repair is not guaranteed.

  • The Consumer may demand replacement rather than repair or vice versa if preferred and feasible without excessive costs.

  • The Consumer may not withdraw from the contract if the defect is insignificant.

  • The Seller is obliged to replace or repair the item free of defects in reasonable time and without undue inconvenience to the Consumer.

  • If repair/replacement is impossible or would involve excessive costs, the Seller may refuse.

If a defective item has been installed, the Consumer may require the Seller to:

  • dismantle and reinstall after replaced/repaired – the Consumer pays for excess costs beyond item’s price or may demand the Seller pay up to the item’s price for such services. In case the Seller fails to act, the Consumer is authorized to perform these at the Seller’s cost and risk.

  • The Consumer exercising warranty rights must deliver the defective item at the complaint address at Seller’s expense, or if not feasible, must make it available at its location; failure by the Seller enables the Consumer to return the item at the Seller’s cost and risk.

  • The Seller bears the costs of replacement or repair except as stated in §5 point 10.

  • The Seller must accept the defective item from the Consumer in case of replacement or withdrawal from the contract.

  • The Seller shall respond within 14 days to statements or demands under Art. 5615 of the Civil Code; to all others under Art. 7a of the Consumer Law within 30 days, failing which the statement or demand is considered justified.

  • Liability under warranty for physical defects expires two years from delivery (one year if item used).

  • Claims for defect removal or replacement expire one year after the defect is found, but not before two years from delivery (one year if item used).

  • For items with longer shelf life as specified by the Seller or producer, liability for physical defects continues until the end of the period.

  • Within the above deadlines, the Consumer may declare withdrawal from the contract or price reduction due to defects; if they demanded replacement or repair, these deadlines start after ineffective expiry of such demand.

  • Legal action or mediation suspends these deadlines. They resume from final conclusion of proceedings or mediation.

  • For legal defects, deadlines start when the Consumer learns of the defect or from the final ruling in third-party litigation.

  • If the Consumer withdrew from or reduced the price due to a defect, they may claim compensation for damages suffered by entering into the contract unaware of the defect, including transaction, retrieval, transport, storage, or insurance costs to the extent unreimbursed by a third party and process costs. This does not affect general damage liability rules.

  • The expiry of a defect verification period does not exclude warranty rights if the Seller fraudulently concealed the defect.

  • If the Seller is obliged to provide a benefit or payment to the Consumer, they shall do so without undue delay, not later than legally required.

§6 Privacy Policy and Personal Data Security

  • The Personal Data Administrator is responsible for the lawful processing of personal data and the rules for collecting, processing, and storing personal data, as well as the Buyer’s rights related to their personal data.

  • The Personal Data Administrator processes Buyers’ personal data on the basis of consent and in connection with the Seller’s legitimate interests.

  • The Personal Data Administrator collects and processes personal data only to the extent justified by contractual or legal obligation.

  • The Buyer’s consent to personal data processing is voluntary and may be withdrawn at any time for a stated purpose.

The following personal data are collected for order fulfillment:

  • postal address – necessary to issue proof of purchase;

  • place of delivery – needed to address the shipment;

  • e-mail – required for communications related to order fulfillment;

  • phone number – required for certain delivery methods.

  • Details of personal data protection concerning ordering, as well as using the store before and after ordering, are covered in the privacy policy.

§7 Final Provisions

  • None of these terms are intended to violate the Buyer’s rights. They cannot be interpreted as such; in the event of any part of the terms conflicting with binding law, the Seller submits and applies the law in place of the challenged provision.

  • Registered Buyers will be notified of changes in the terms and their scope by e-mail (to the address provided at registration or order) at least 30 days before new regulations take effect. Changes are made to adapt to legal requirements.

  • The current version of the terms is always available to the Buyer in the “terms” tab (https://vetsupreme.shop/strona/regulamin). The version accepted at order placement applies during order fulfillment and after-sales service, unless the Consumer chooses a more favorable current version and informs the Seller.

  • Matters not regulated by these terms are subject to applicable laws. Disputes, if the Consumer so wishes, are resolved via mediation before Provincial Inspectorates of Trade Inspection or before an arbitration court at the Provincial Inspectorate of Trade Inspection. The Consumer may also use equivalent and lawful pre-court or extrajudicial dispute resolution, such as the EU ODR platform or an authorized entity from the UOKiK Register. The Seller declares willingness and consents to out-of-court consumer dispute resolution. Ultimately, matters are settled by the court competent by locality and subject matter.